The right candidate for the BDC Customer Service position will excel working in a fast-paced environment, be able to provide friendly and professional customer service over the phone and be able to efficiently and effectively multi-task.

Business Development Job Duties

• ·         Answering all inbound calls and re-directing them to the appropriate department
• ·         Scheduling service appointments
• ·         Calling current customers to ensure customer satisfaction
• ·         Light paperwork and filing

Skills/Qualifications

• ·         Organization
• ·         Verbal communication over the phone
• ·         Listening
• ·         Microsoft Office
• ·         Proffesionalism

The Service Advisor is the face of the entire dealership's service department. He, or she, would be responsible for building and maintaining relationships with all customers, selling customers the repairs and services their vehicle needs and ensuring the repair is done in a timely fashion.

Position Responsibilities-

• Act as the primary point of contact for all automotive service matters, both in-person and on the phone
• Listen to the customer's reason for bringing the vehicle into the dealership, and offer a logical solution that satisfies the customer's concerns.-
• Alert customers if their inspection is close to expiring, if their tires need to be replaced or if there is any other service that may be beneficial.-
• Provide an accurate pricing estimate for all suggested services and repairs-
• Meet or exceed service sales goals set by management- Obtain properly documented permission before adding on additional services/parts-
• Maintain contact with customer with update phone calls throughout the day, as well as a call when the repair/service is completed-
• Properly create repair orders, and document repair order changes-
• Assign orders to technical staff, and maintain communication regarding job status-
• Carefully inspect all repair/service work before vehicle is returned to customer-
• Handle minor customer complaints with compassion and professionalism-
• Communicate with management whenever there is a situation with a customer that requires it

Joe Cecconi's Chrysler Complex is currently looking to hire an auto mechanic to join our service department. Joe Cecconi's has been in business for over 50 years and has the largest Chrysler, Dodge Jeep and Ram inventory in WNY. If you have experience working on vehicles, we'd love to hear from you.

Job responsibilities include:

• Taking care of the specific needs of each repair in an efficient manner
• Diagnosing malfunctions, finding the proper fix and performing the repair
• Performing tasks such as oil change, tire rotation, break pads and more
• Clearly documenting all work that was performed on the repair order
• Communicating with the service advisor based on the time it will take to perform the repair ,and/or if any additional work is needed.
• Road testing each vehicle, or confirming that each vehicle has been road tested, before it is delivered back to the customer

Joe Cecconi's Chrysler Complex Product Presenters excel at selling products and services, working closely with other members of the sales team.

To succeed as a Product Presenter, the right candidate must be willing to accumulate the proper knowledge and expertise through learning and self-development. Once the Product Presenter has mastered all of the product knowledge and sales processes, their job will be to create and add value to the Joe Cecconi shopping experience.

As a trusted member of the sales team, Joe Cecconi's Product Presenters must develop a strong rapport with the customer, not only in-person, but via phone and email as well, and provide all information necessary for the customer to feel comfortable making a vehicle purchase.

Job Responsibilities Include:

• ·         Working directly with an experienced sales representative to answer customer questions in-person, by phone and by email.
• ·         Teaching customers about the technology included in their new vehicle. This could include:
•     o       Pairing their cell-phone with their Bluetooth
•     o       Training customer on touchscreen and navigation systems
•     o   Setting up free trial of satellite radio
•     o   Much more
• ·         Making sure vehicles are clean and have gas before a test drive
• ·         Assisting Sales staff and management as seen fit

Basic Qualifications

• ·         Ability to successfully work as part of a team
• ·         Ability to learn and master the Joe Cecconi's Sales processes, and a willingness to continue to follow said processes after training has been completed
• ·         Willingness to work a flexible schedule that includes holidays, nights and weekends

Job Summary

Joe Cecconi's Chrysler Complex is currently hiring a Vehicle Detailer for their Niagara Falls location. This is a great opportunity for anyone looking to gain experience in the auto industry.

Job Responsibilities:

• Wash, wax and buff new and used vehicles
• Shampoo vehicle carpets when necessary
• Ensure vehicle is in pristine condition to be placed on the lot, delivered to owner, or rented to a customer
• Other duties as assigned